Syracuse Elevator Is Now the Syracuse Division of Access Elevator

In Summary:

• Syracuse Elevator is unifying under the name Access Elevator
• Your local team, your East Syracuse office, and your service area are not changing
• Every product we offer — home elevators, stairlifts, platform lifts, and more — remains available
• We are now part of the broader Access Elevator network, backed by Cibes Symmetry
• Same phone number: 315-414-0863. Same people. New name.

If you’ve known us as Syracuse Elevator, you’ve been with us through a lot. First-floor additions, aging-in-place retrofits, new construction builds, and everything in between. You trusted us with your home, your business, and your family’s mobility. That doesn’t go unnoticed, and it’s exactly why we want to talk to you directly about something important.

Syracuse Elevator is becoming Access Elevator. This is not a closure. This is not a sale to a stranger. This is a coming together of local teams who have always shared the same values, the same product lines, and the same commitment to getting the job done right in Central and Upstate New York.

What Is Actually Changing

The name is changing. Our Google Business Profile, our website, and our online presence will transition to the Access Elevator brand. When you search for us, you may start seeing “Access Elevator Syracuse” where you used to see “Syracuse Elevator Company.” That is us. 

What Is Not Changing

This is the part that matters most.

Your local team is staying put. The technicians who installed your lift, the team members who walked you through your options, the people who picked up the phone when something needed attention; they are not going anywhere. We are still based in East Syracuse. We still serve the same communities we always have: Syracuse, Rome, Utica, Binghamton, Ithaca, Watertown, Cortland, and throughout Central New York.

Every product we carry is staying. Cibes elevators, shaftless elevators, straight and curved stairlifts, vertical platform lifts, LULA elevators; the full lineup remains. So does our service and modernization support for systems already installed.

Warranties, service agreements, and any active projects continue exactly as they are. Your relationship with this team picks up exactly where it left off, under a new name.

Why We Made This Change

Access Elevator operates across multiple markets throughout New York and beyond. For a long time, our teams in Syracuse, Rochester, Jamestown, and other regions operated under separate names, each with deep local roots. What this change reflects is something straightforward: we are stronger together, and our customers benefit from that.

Being part of the Access Elevator network means this local team has more resources behind every project. More inventory depth. A broader bench of technical expertise. And the backing of Cibes Symmetry, a global leader in home and commercial elevator solutions operating in more than 70 countries.

You are still working with the same people you’ve come to know. Now those people have a larger organization behind them.

When Will the Change Happen

The transition is underway. You may notice updates rolling out across our website and online profiles over the coming weeks as everything moves under the Access Elevator name. Nothing on your end requires any action.

If you have an active project or service appointment scheduled, it continues as planned. If you have any questions at all, call us at 315-414-0863 or reach us through the contact form at accesselevator.com, your local Syracuse team is here.

Frequently Asked Questions About the Syracuse Elevator Name Change

Is Syracuse Elevator closing?

No. Syracuse Elevator is not closing. The business, the team, the service area, and the product offerings are all continuing under a new name: Syracuse Elevator is now a division of Access Elevator. You will find us at the same local office in East Syracuse, reachable at the same phone number.

What happened to Syracuse Elevator Company?

Syracuse Elevator has unified with Access Elevator, joining a network that serves multiple communities across New York. The decision brings local teams together under a shared brand, one that makes this local operation stronger and better resourced, not smaller.

Will my existing service agreement or warranty be affected?

No. Existing service agreements and product warranties remain fully in effect and are honored by the same team. Any documentation referencing Syracuse Elevator is still valid. Call us at 315-414-0863 if you have questions about your specific agreement.

Is the same team still there?

Yes. The people who have been serving Central New York customers are staying on. This is a name change, not a staff change. The technicians, installation crews, and office staff you have worked with are all part of the Access Elevator team going forward.

Do you still carry the same elevators and lifts?

Yes. The full product lineup, including Cibes home elevators, shaftless elevators, stairlifts, vertical platform lifts, inclined platform lifts, and LULA elevators, remains available through the Central New York team.

How do I reach you after the transition?

Call us at 315-414-0863 or visit accesselevator.com and find our Syracuse Division location. You can also submit a request through the contact form and someone from the local team will follow up directly.

You’re in the Right Place

We know that finding the right company for an elevator or lift is not a small decision. You did your research. You trusted us with something important. We are not taking that lightly, and we are not asking you to start over.

Access Elevator has always been the organization behind this work. Now the name reflects it. Same team. Same commitment. Same Central New York roots.

Have a project in mind or questions about the transition? Call us at 315-414-0863 or Schedule a Free Consultation with your local Syracuse team today.